Returns & Exchanges

At TTArtisan, we strive for precision in every lens; however, if you are not fully satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange. Please ensure all optical equipment and accessories are returned in their original packaging with all protective caps and documentation included.

1

Initiate Your Request

Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Carefully pack the lens and accessories in their original box, ensuring there is sufficient padding to prevent damage during transit.

3

Shipping and Tracking

Affix the provided return label or ship via a tracked carrier to our inspection center, keeping a copy of the tracking number for your records.

4

Inspection and Refund

Once our technicians verify the condition of the glass and mechanical components, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing